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F.A.Q:
Shipping Times (On Average):
- North America: 7-15 Business Days
- UK, Europe, Australia: 7-15 Business Days
- Asia: 7-15 Business Days
- Other Countries: 8-20 Business Days
- Shipping times listed above are based on averages that we have observed. Please note that each country has their own rules and regulations regarding the import of our parcels. If you would like further details regarding shipping times, you can talk to a Mark Ryden Backpack representative at contact@markrydenbackpack.com. Thank you for your kind cooperation and understanding!
- Yes! We will send you a tracking number in 1-3 business days after your purchase through your email!
- Here at Mark Ryden Backpack, we stand behind the quality of our merchandise. The satisfaction of our customers is of our highest priority. If you are not completely satisfied after receiving your product(s), you can talk with a Mark Ryden Backpack representative at contact@markrydenbackpack.com within 90 days of your purchase for an exchange or refund. No questions asked.
Processing
- Please allow 1-3 business days for your order to process.
- Please allow 7-15 days for shipping.
- Mark Ryden Backpack provides free shipping for all orders.
- Tracking information will be sent to you after processing is complete via email, usually 1-3 business days after your purchase. This tracking email will have a clickable tracking link.
- Please check your tracking number periodically, making sure your product arrives at the proper place.
If you have any questions about processing or tracking of your shipment, please email us at contact@markrydenbackpack.com. We'll be more than happy to answer all of your questions!
Returns
- In the event that you would like to return your purchased product(s) please follow the instructions below:
- Email contact@markrydenbackpack.com, providing your:
- First and Last Name
- Order Number
- Reason for return (optional)
- Refunds are only applicable within 90 days of your purchase.
- We can not offer refunds to shipments that go stolen/missing during shipment transportation.
- We can not offer refunds to shipments that have been marked "delivered", but have been stolen or missing.
- A physical product must be shipped back to us in the event of a return.
- The physical product that you purchased, but would like to return must be in good standing condition when received by our main corporate office.
If you have any questions about our return or refund policy, please email us at contact@markrydenbackpack.com. We'll be more than happy to answer all of your questions!
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