Return/Refunds – Mark Ryden Backpack
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Return/Refunds

Returns
  • In the event that you would like to return your purchased product(s) please follow the instructions below:
  • Email contact@markrydenbackpack.com, providing your:
    • First and Last Name 
    • Order Number
    • Reason for return (optional)
Refunds
  • Refunds are only applicable within 30 days of your purchase.
  • We can not offer refunds to shipments that go stolen/missing during shipment transportation.
  • We can not offer refunds to shipments that have been marked "delivered", but have been stolen or missing.
  • A physical product must be shipped back to us in the event of a return.
  • The physical product that you purchased, but would like to return must be in good standing condition when received by our main corporate office.

Damaged Products

  • In the event you received a damaged product, please contact us immediately. We will happily send a replacement order. 

Wrong Address

  • We are not liable for mistakes made when customers input shipping information at checkout.
  • In the event your order is bounced back and sent back to us due to incorrect shipping information, we will reship your package out.
  • In the event your order is shipped and marked as "delivered" to an incorrect address due to mistakes made at checkout, we cannot send a replacement order. 
  • Please double check your shipping information as well as contact email at checkout before submitting

 

If you have any questions about our return or refund policy, please email us at contact@markrydenbackpack.com. We'll be more than happy to answer all of your questions!

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