Returns

  • In the event that you would like to return your purchased product(s) please follow the instructions below:
  • Email contact@markrydenbackpack.com, providing your:
    • First and Last Name
    • Order Number
    • Reason for return
  • We do not accept returns or exchanges unless the item you purchased is defective or damaged.
  • We do not offer free returns
    Refunds
    • Refunds are only applicable within 30 days of receiving your package.
    • We can not offer refunds to shipments that go stolen/missing during shipment transportation.
    • We can not offer refunds or reshipments to orders that have been marked "delivered", but have been stolen or missing.
    • A physical product must be shipped back to us in the event of a return.
    • The physical product that you purchased, but would like to return must be in good standing condition when received by our main corporate office.
    Cancelation Policy 
    • We offer free cancellation.
    • Cancellation requests must be done within 24 hours after placing an order.

      Wrong Address

      • We are not liable for mistakes made when customers input shipping information at checkout.
      • In the event your order is bounced back and sent back to us due to incorrect shipping information, we will reship your package out.
      • In the event your order is shipped and marked as "delivered" to an incorrect address due to mistakes made at checkout, we cannot send a replacement order. 
      • Please double check your shipping information as well as contact email at checkout before submitting
      • In the event we do reship your order, your order (original & reshipped order) is not eligible for returns for a refund. 

       If you have any questions about our return or refund policy, please email us at contact@markrydenbackpack.com. We'll be more than happy to answer all of your questions!