Return/Refunds – Mark Ryden Backpack
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Return/Refunds

Returns
  • In the event that you would like to return your purchased product(s) please follow the instructions below:
  • Email contact@markrydenbackpack.com, providing your:
    • First and Last Name 
    • Order Number
    • Reason for return (optional)
Refunds
  • Refunds are only applicable within 30 days of your purchase.
  • We can not offer refunds to shipments that go stolen/missing during shipment transportation.
  • We can not offer refunds to shipments that have been marked "delivered", but have been stolen or missing.
  • A physical product must be shipped back to us in the event of a return.
  • The physical product that you purchased, but would like to return must be in good standing condition when received by our main corporate office.

Damaged Products

  • In the event you received a damaged product, please contact us immediately. We will happily send a replacement order. 

Wrong Address

  • We are not liable for mistakes made when customers input shipping information at checkout.
  • In the event your order is bounced back and sent back to us due to incorrect shipping information, we will reship your package out.
  • In the event your order is shipped and marked as "delivered" to an incorrect address due to mistakes made at checkout, we cannot send a replacement order. 
  • Please double check your shipping information as well as contact email at checkout before submitting
  • In the event we do reship your order, your order (original & reshipped order) is not eligible for returns for a refund. 

 

If you have any questions about our return or refund policy, please email us at contact@markrydenbackpack.com. We'll be more than happy to answer all of your questions!

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